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Marketplace support targets an initial response within two business days. Reproducible data-loss, duplication, relation, formula, and navigation failures take priority.

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Before requesting support

1. Record Restartable Productivity System · Core 6.0.0.
2. Duplicate the affected page or preserve a rollback copy.
3. Follow the Handbook and Recovery Mode.
4. Record the exact page, database, view, property, expected result, actual result, and reproduction steps.
5. Remove credentials, private records, and sensitive personal data from attachments.

Supported

• Defects that reproduce in an unmodified release
• Broken internal links, views, relations, formulas, rollups, or documented workflows
• Duplication or transfer regressions
• Material documentation errors
• Purchase-access questions

Outside standard support

• Bespoke database, migration, or automation consulting
• Repair after intentional deletion of required schema
• Third-party service outages or account-policy issues
• Restoration without a rollback copy or export
• Requests requiring unrestricted access to a buyer's private workspace
• Guaranteed productivity outcomes